Legal

Terms of Service

Effective March 7, 2026

These Terms of Service govern your use of the services provided by Pine Window Cleaning. By booking or using our services, you agree to these terms.

1. Services

We provide professional window cleaning and related services as described on our website and promotional materials.

2. Appointments & Cancellations

Appointments must be scheduled in advance. Cancellations must be made at least 24 hours before the scheduled service. Missed appointments or late cancellations may be subject to a fee.

3. Pricing & Payments

Prices will be provided before work begins. Payment is due upon completion of service unless otherwise agreed. We accept cash, checks, and credit and debit cards.

4. Customer Responsibilities

Ensure safe access to the property (including removing obstacles, pets, or hazards). Notify us in advance of any fragile or special areas that require extra care.

5. Liability

While we take the utmost care, Pine Window Cleaning is not responsible for pre-existing damage or wear on windows, frames, or screens. We are not liable for damages resulting from unsafe property conditions outside our control.

6. Satisfaction Guarantee

If you are not satisfied with our service, please notify us within 24 hours, and we will make reasonable efforts to correct the issue.

7. Termination

We reserve the right to refuse service or terminate agreements if safety, property conditions, or other reasonable factors prevent service.

8. SMS Communications

By providing your phone number, you agree that Pine Window Cleaning may contact you by voice call or SMS at that number, including via automated systems, for service-related and (with your consent) promotional purposes. Message and data rates may apply. Message frequency varies. Reply STOP at any time to opt out. Reply HELP for help. Consent to marketing SMS is not a condition of purchase. See our SMS Terms at /sms-consent and Privacy Policy for full details.

9. Carrier Liability Disclaimer

Mobile carriers (including but not limited to AT&T, T-Mobile, Verizon Wireless, Sprint, Boost Mobile, MetroPCS, Cricket, U.S. Cellular, and Virgin Mobile) are not liable for delayed or undelivered SMS messages. Pine Window Cleaning is not responsible for delays, failures, or interruptions in message delivery caused by carrier issues, device issues, network outages, or any other circumstances outside our control. SMS message delivery is provided on a best-effort basis only and is not guaranteed.

10. Age Restriction (18+)

Our services and SMS messaging program are intended for individuals who are at least 18 years of age. By booking our services, providing your phone number, or opting in to receive SMS messages from Pine Window Cleaning, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms. We do not knowingly collect information from anyone under the age of 18.

11. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict of laws principles. Any dispute arising under these Terms will be resolved in state or federal courts located in Texas.

12. Contact

Cosmic Maintenance LLC, doing business as Pine Window Cleaning. 5643 Ella Lee Ln, Houston, TX 77056. Email: pinewindowcleaningatx@gmail.com. Phone: (346) 697-3867.