Privacy Policy
Last Updated: 5/10/2026
1. Information We Collect
We collect information that you provide directly to us when you request a quote, fill out a contact form, or communicate with us. This may include your name, email address, phone number, physical address, and details about your property.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process your requests and provide accurate quotes
- Communicate with you via phone, email, or SMS regarding your service
- Send you technical notices, updates, and support messages
3. Communication & A2P Compliance
When you opt-in to receive communications from Pine Window Cleaning, we use your phone number exclusively to communicate about your quote, service appointments, and customer support via SMS messages and automated phone calls (including AI voice assistants). We do not share, sell, or lease your phone number or consent to any third parties or affiliates for marketing purposes. You may opt-out of SMS communications at any time by replying "STOP".
4. Information Sharing
We do not sell or share your personal information with third parties for their direct marketing purposes. We may share information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf (such as our CRM software), subject to strict confidentiality obligations.
5. Data Security
We take reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction.
6. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
- Phone: (346) 697-3867
- Email: pinewindowcleaningatx@gmail.com